All positive! The staff was very helpful in answering our questions and the demo was very in-depth. There is no pressure to buy which made for a very nice buying experience.
We loved how easy it was to get this program implemented. There are no downloads so we were bidding with the software in a little over an hour after purchase. There are several very nice features that come with this software yet it is so simple to use.
...overall this is an amazing product, especially for the price!