PRIVACY POLICY
Updated October 2026
This Privacy Policy (this “Policy”) describes the practices of Estimating Ease, LLC d/b/a Electric Ease 2.0 (“Electric Ease,” “we,” “us,” or “our”) for collecting, using, maintaining, disclosing, and otherwise processing (collectively, “Processing”) information that we collect from you, as well as how we protect and secure your data.
This Policy applies to information Electric Ease Processes in connection with its websites, cloud-based software, applications, estimating tools, artificial intelligence and automated features, customer accounts, support services, and other products and services offered by Electric Ease (collectively, the “Services”).
If you have additional questions regarding your rights under this Policy or any agreement you may have with Electric Ease regarding your data, please contact us.
Please read this Policy carefully to understand our Processing of your information and how we will treat it.
This Policy generally applies to information that Electric Ease Processes. However, specific terms of use, subscription terms, end user license agreements, order forms, promotional terms, or other agreements between you and Electric Ease may contain additional provisions relating to particular products, Services, or data.
Those agreements may establish contractual ownership, license, access, use, retention, and other rights relating to data provided to, processed by, generated through, or derived through the Services. Nothing in this Policy is intended to waive or limit any privacy right that cannot legally be waived or limited.
This Policy applies only to information Electric Ease Processes. It does not apply to information collected independently by Electric Ease’s business partners, which may have their own privacy policies that apply to you.
1. What information does Electric Ease collect?
The information Electric Ease collects can be described as Personal Information, Non-Personal Information, and Operations Data, which may or may not be personally identifiable.
We collect this information when you provide it to us or when you use our products or Services.
Personal Information
“Personal Information” is information that can be used to identify, locate, or contact you as a natural person, together with other information that we may connect with Personal Information.
Examples include:
Contact information such as your name, phone number, physical address, email address, username, and password;
Relationship information such as your preferences or potential interest in Electric Ease products and Services;
Transactional information such as purchases, Services requested, customer-service inquiries, and other customer-account information; and
Financial information such as credit-card, banking, or financing information.
Non-Personal Information
“Non-Personal Information” is information that does not identify you as a natural person and is not identifiable to you as a natural person.
Examples include:
Cookies and other similar tracking technologies used in a non-identifiable manner;
Information we anonymize so that it is no longer identifiable to a natural person;
Information we aggregate with other information so that no natural person can be identified or linked to specific information; and
The name, form, contact details, transaction history, or financial information of legal persons.
Operations Data
“Operations Data” is data concerning your jobs that you input into or otherwise provide through Electric Ease’s products and Services.
Operations Data may include employee timecards and scheduling, parts used on jobs, price estimates, overruns, values, and other job-related information, including information you provide through Electric Ease’s web-based software or applications.
Depending upon the specific information involved, Operations Data may or may not be identifiable to a natural person.
2. Why does Electric Ease collect and Process this information?
Electric Ease collects and otherwise Processes Personal Information and Operations Data in identifiable form for a variety of purposes depending upon the information involved.
Electric Ease may Process information in order to perform its contractual obligations, provide the products and Services requested by customers, operate the Electric Ease platform, provide customer support, administer accounts, process transactions, maintain security, improve the Services, develop new products and functionality, communicate with customers and prospective customers, and comply with legal obligations.
Electric Ease may also Process information based upon its legitimate business interests, including improving its products and Services, improving customer experience, analyzing product usage and performance, developing and evaluating artificial intelligence and automated functionality, identifying opportunities to improve estimating workflows, preventing fraud and misuse, and identifying and marketing products and Services that may be relevant to customers and prospective customers.
Electric Ease Processes Personal Information and Operations Data in identifiable form for purposes that may include:
Fulfilling orders for Electric Ease products and Services;
Operating, delivering, maintaining, supporting, and otherwise providing Electric Ease products and Services;
Establishing and maintaining customer and user accounts;
Allowing customers and users to interact with Electric Ease and its Services;
Providing customer service, resolving disputes, addressing complaints, and troubleshooting technical issues;
Processing, reviewing, analyzing, organizing, and presenting information submitted through the Services;
Providing estimating, takeoff, document-review, reporting, proposal, artificial-intelligence, machine-learning, automated, or other software functionality;
Measuring and understanding the use, operation, accuracy, effectiveness, and performance of Electric Ease products and Services;
Testing, developing, improving, validating, maintaining, and expanding Electric Ease products, Services, software, technologies, artificial-intelligence systems, machine-learning functionality, models, processes, and related capabilities;
Developing analytics, insights, benchmarks, statistical information, and other information relating to the operation and use of Electric Ease products and Services;
Protecting the security and integrity of Electric Ease systems, accounts, products, and Services;
Detecting, investigating, preventing, and addressing fraud, misuse, unauthorized access, security incidents, or violations of Electric Ease agreements;
Complying with applicable laws and regulations;
Administering promotions, events, demonstrations, customer programs, and other business activities; and
Communicating offers for Electric Ease products and Services, including offers based upon interests and use of Electric Ease products and Services, and engaging in other marketing activities that may be of interest to you.
We will provide opportunities to opt out of certain marketing communications, although Electric Ease may continue to collect and Process information necessary to operate accounts, provide products and Services, perform contractual obligations, provide support, maintain security, and conduct other necessary business activities.
If Electric Ease collects or Processes information for another purpose requiring additional disclosure or consent under applicable law, Electric Ease will provide such disclosure or obtain such consent as required.
Data Rights and Electric Ease Services
Contractual rights concerning Operations Data and other information submitted to, contained within, generated through, processed through, or derived through Electric Ease may also be governed by Electric Ease’s Terms of Service, applicable subscription terms, order forms, or other agreements.
To the fullest extent permitted by applicable law and applicable agreements, Electric Ease may use information and data available through the Services to operate, maintain, analyze, protect, support, develop, improve, test, validate, expand, and commercialize Electric Ease products, Services, software, technologies, artificial-intelligence functionality, machine-learning functionality, analytics, and other business capabilities.
These activities may include creating, using, and retaining aggregated, anonymized, de-identified, statistical, analytical, derived, or other Non-Personal Information.
With respect to Non-Personal Information and Operations Data that is not in identifiable form, Electric Ease may use and Process such information for any lawful business purpose.
Electric Ease expressly reserves the right to use anonymized, aggregated, de-identified, statistical, analytical, or derived information to:
Improve and develop products and Services;
Develop and improve artificial-intelligence and machine-learning capabilities;
Conduct research, testing, analytics, and statistical analysis;
Develop industry, product, estimating, usage, and performance insights;
Create and publish reports;
Monitor trends;
Benchmark products, workflows, and Services;
Improve security and fraud prevention; and
Conduct other lawful business activities that do not result in the disclosure of identifiable information.
Electric Ease does not sell, rent, or lease Personal Information or Operations Data in identifiable form to others.
3. Will Electric Ease share this information with third parties?
To provide certain products and Services, Electric Ease may share information with third parties who provide services to us, such as manufacturers, distributors, and operators of hardware and software used in connection with Electric Ease products and Services.
Any third party with whom we share identifiable information will only receive information reasonably necessary to perform services on our behalf or support the purposes described in this Policy. We require service providers that Process Personal Information on our behalf to implement appropriate contractual, administrative, technical, or organizational safeguards consistent with applicable law and the nature of the information involved.
Electric Ease may share information to comply with legal obligations, including responding to lawful requests and legal processes. In the event Electric Ease is asked to disclose Personal Information, we will attempt to validate the request and inform you of it where appropriate and legally permitted.
Electric Ease may also disclose information where needed to effect the sale or transfer of assets, enforce its rights, protect its property, protect the rights, property, or safety of others, or support external auditing, compliance, and corporate-governance functions.
If Electric Ease needs to share your information for a purpose not identified here and applicable law requires consent, we will disclose that purpose and obtain consent as required.
For example, Electric Ease may wish to use information in demonstrations or marketing materials and may contact you before doing so.
Electric Ease will confirm whether you wish to receive SMS messages and other communications when completing certain forms. By agreeing to receive messages from Electric Ease, you may receive SMS and other communications concerning Electric Ease business matters.
4. How long will Electric Ease keep my information?
Electric Ease keeps different kinds of information for different lengths of time, depending on the purpose for which it was processed and your specific situation.
Electric Ease will retain information as long as necessary to accomplish the relevant purpose, but no longer.
5. How does Electric Ease keep my information secure?
Taking into account the nature of the information collected and Processed, Electric Ease maintains administrative, technical, and physical controls designed to safeguard Personal Information and Operations Data in identifiable form.
Electric Ease may use internal safeguards together with third-party infrastructure, hosting, security, authentication, backup, monitoring, and technology services in operating and protecting the Services.
No electronic transmission, software platform, network, or data-storage system can be guaranteed to be completely secure. Accordingly, while Electric Ease maintains safeguards designed to protect information, Electric Ease cannot guarantee the absolute security of information transmitted to, processed through, or stored within the Services.
Customers and users are responsible for maintaining the confidentiality and security of their account credentials and for promptly notifying Electric Ease of known or suspected unauthorized account access.
6. What are my choices with respect to my information?
Your first choice is always to limit the information you provide.
You may also opt out of certain marketing information by visiting our website and communicating your choices to us or by clicking “unsubscribe” at the bottom of marketing emails you receive.
Regarding cookies and other tracking technologies, you can manage these by adjusting settings in your browser, commonly referred to as the browser’s “Do Not Track” settings.
All browsers are different, so you may need to visit the “help” section of your browser to learn more about cookie preferences and other privacy settings that may be available.
You can also manage how your mobile device and mobile browser share location information with Electric Ease, as well as how your mobile browser handles cookies and related technologies, by adjusting your mobile-device privacy and security settings.
Please refer to instructions provided by your mobile-service provider or device manufacturer for additional information.
In general, Electric Ease will comply with your browser’s “Do Not Track” settings.
Electric Ease complies with applicable law regarding your ability to access, correct, and delete identifiable information.
If you have an online account, you may be able to log into your account to access and update certain information you provided.
For identifiable information that is not linked to an online account, please contact us directly.
Subject to the specific terms of your agreement relating to the collection of Operations Data, you may be able to opt out of sharing certain information with Electric Ease.
If you choose to do so, you may no longer have access to the applicable data and may no longer be able to use products or Services that rely upon that data.
Electric Ease does not intend to collect Personal Information from children aged 16 and under.
If you believe a child is providing Personal Information to Electric Ease, please contact us directly so that we may investigate and delete it where appropriate.
For assistance with exercising your personal-information choices, or if you have questions about those choices, please contact us.
7. For EU residents
The General Data Protection Regulation (“GDPR”), particularly Articles 15 through 21, provides qualifying data subjects with certain rights concerning Personal Information.
Depending upon the circumstances and applicable law, these may include:
Access. You may request information regarding your Personal Information, including what information Electric Ease maintains and how and why it is being Processed.
Rectification. If Personal Information maintained by Electric Ease is inaccurate, you may have the right to request correction.
Erasure. In certain circumstances, you may have the right to request deletion of Personal Information.
Restriction of Processing. In certain circumstances, you may have the right to request restrictions on the Processing of Personal Information.
Objection to Processing. Where Electric Ease Processes Personal Information based upon legitimate interests, public-interest grounds, or similar lawful bases, you may have the right to object based upon your particular circumstances. Where applicable, objections to Processing for direct-marketing purposes will be honored as required by law.
Data Portability. In certain circumstances, you may have the right to receive Personal Information concerning you in a portable format or request its transfer to another party.
To the extent Electric Ease Processes Personal Information based upon your consent, you may withdraw that consent at any time without affecting the lawfulness of Processing occurring before withdrawal.
If you are a natural person residing in the European Union and believe Electric Ease has violated rights available to you under applicable data-protection law, you may also have the right to lodge a complaint with an applicable Data Protection Authority.
8. For California residents
California law may provide California residents with certain rights concerning Personal Information.
The availability and scope of these rights depend upon applicable law and Electric Ease’s obligations under that law.
These rights may include:
Right to Know and Access. You may have the right to request information regarding Electric Ease’s collection, use, disclosure, and Processing of Personal Information and to request access to certain Personal Information.
Right to Correction. You may have the right to request correction of inaccurate Personal Information.
Right to Deletion. Subject to applicable exceptions, you may have the right to request deletion of certain Personal Information.
Right to Data Portability. You may have the right to request a copy of certain Personal Information in a portable format.
Right to Opt Out of Sale or Sharing. Where applicable, California law may provide a right to opt out of certain sales or sharing of Personal Information.
Right to Limit Certain Uses of Sensitive Personal Information. Where applicable, California residents may have rights concerning certain uses or disclosures of Sensitive Personal Information.
Right to Non-Discrimination. Electric Ease will not unlawfully discriminate against you for exercising an applicable California privacy right.
Electric Ease does not sell Personal Information in identifiable form for monetary consideration.
Depending upon the technologies, services, and business activities involved, certain disclosures or uses of information may be treated as a “sale” or “sharing” under California law even when Electric Ease does not receive money in exchange for the information. Electric Ease will provide any notices, choices, or opt-out mechanisms required by applicable law.
California’s “Shine the Light” law may also provide qualifying California residents with rights to request certain information concerning disclosures of Personal Information to third parties for their own direct-marketing purposes.
To make a request concerning applicable California privacy rights or to ask questions concerning this section, please contact us.
9. Other U.S. state privacy rights
Residents of certain U.S. states may have additional rights regarding their Personal Information under applicable state privacy laws.
Depending upon where you reside, applicable law, and whether the relevant law applies to Electric Ease, these rights may include rights to:
Confirm whether Electric Ease Processes certain Personal Information;
Access certain Personal Information;
Correct inaccuracies;
Request deletion;
Obtain a portable copy of certain Personal Information;
Opt out of certain uses or disclosures where required by applicable law; and
Exercise other rights provided by applicable state law.
Electric Ease will process qualifying privacy requests in accordance with applicable law.
Nothing in this Policy is intended to waive, restrict, or eliminate a privacy right that applicable law does not permit an individual to waive.
To exercise an applicable privacy right or ask questions regarding your Personal Information, please contact us.
10. For international residents
Electric Ease is headquartered in the United States of America.
Electric Ease and its authorized processors may transfer your information to the United States of America and access it from the United States of America for the purposes described in this Policy.
Electric Ease protects the privacy and security of Personal Information in the manner described in this Policy regardless of where it is collected, stored, accessed, or otherwise Processed.
11. Does this Policy ever change?
Electric Ease may revise this Policy from time to time to reflect changes in the Services, Electric Ease’s business, technology, legal requirements, or information practices.
Electric Ease will post updated versions of this Policy on this page and update the date identified at the beginning of the Policy.
Electric Ease may or may not contact you directly concerning significant changes, depending upon the nature of the change and applicable legal requirements.
We encourage you to periodically review this Policy.
To the extent permitted by applicable law, continued use of Electric Ease products and Services following the effective date of an updated Policy constitutes acknowledgment of the updated Policy.
Contact Electric Ease
For questions regarding this Policy, your Personal Information, or your privacy choices, please contact:
Estimating Ease, LLC d/b/a Electric Ease 2.0 support@electric-ease.com